Shipping policy

At HEPALYA, your delivery experience is our priority! Our goal is to offer the best delivery options, wherever you are. We ship to hundreds of customers every day and strive to ensure optimal responsiveness.

PROCESSING TIME

Once confirmed, your order will be processed within 1-2 business days, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and public holidays. Example: If you order on Monday, your order should be shipped on Tuesday or Wednesday. You will receive a confirmation email containing your tracking link once your order has shipped. Please allow up to 48 hours for tracking information to become available after you receive your shipping confirmation.

Note: We are not responsible for delays caused by the carrier.

DELIVERY TIME

Estimated delivery times for US:

Standard delivery: 5-8 business days

Please note: these are estimates only. Orders may arrive earlier or later due to delivery service delays. If your order has not arrived within the estimated time frame, please contact us with your order number and we will assist you.

WHAT DOES SHIPPING COST?

Standard tracked shipping (5-8 business days): free

Tracked & insured shipping (for damage/theft/loss) (5-8 business days): $5.90

CAN I TRACK MY PACKAGE?

Absolutely!

After placing your order, you will receive a tracking number by email. If you have not received your tracking number, visit www.hepalya.com or contact customer service.

MY PACKAGE DIDN’T ARRIVE IN THE ESTIMATED TIME. WHAT SHOULD I DO?

If your package has not arrived within the stated delivery time:

Please contact customer service at support@hepalya.com within 21 days. We will work with the carrier to locate your package.

Note: If you contact us after 21 days, we may not be able to track your package.

I ENTERED THE WRONG ADDRESS OR WANT TO CANCEL MY ORDER. WHAT SHOULD I DO?

Mistakes happen!

Please contact customer service at support@hepalya.com within 24 hours of placing your order, and we will resolve the issue.

MY PRODUCT ARRIVED DAMAGED. WHAT SHOULD I DO?

We’re here to help!

If your product is defective or damaged, you may request a replacement within 90 days. Replacement items are not eligible for further exchanges or claims.

Email us at support@hepalya.com to start the process.