Refund Policy

At HEPALYA, your satisfaction is guaranteed! We do everything we can to ensure you are fully satisfied with your purchase. That’s why we offer a 90-Day “Love It or Return It” Guarantee for total peace of mind. Here’s what you need to know about our simple, hassle-free terms:

90-Day “Try, Love, or Return” Guarantee

Try our products risk-free! If you are not completely satisfied, return your item within 90 days of purchase for a full refund.

  • Return the item in its original packaging.
  • We may ask for a photo before processing your return to ensure a smooth experience.
  • Shop with confidence, we’re here to help!

90-Day Warranty

All HEPALYA products are covered by a 90-day warranty against defects.

  • If your product is defective within 90 days of receipt, we will replace it or refund you.
  • Contact us at support@hepalya.com and we will resolve the issue.

Damaged Items

Received a damaged product? Please notify us within 48 hours of delivery.

  • Email support@hepalya.com with a photo.
  • We will investigate and send a replacement if necessary.

Non-Returnable Items

For hygiene reasons, certain products (e.g., skincare and serums) cannot be returned once shipped.

  • Unsure if your item is eligible? Contact support@hepalya.com for clarification.
  • If an item is non-returnable but you’re not satisfied, we may offer store credit for future purchases.

Late or Missing Refunds

Haven’t received your refund yet?

  • Check your bank or credit card statement.
  • Contact your bank or card provider, as processing times may vary.
  • If you still don’t see your refund, contact us at support@hepalya.com.

Exchanges

We replace defective or damaged items. To exchange your product:

  • Email support@hepalya.com and we will guide you through the process.

Gifts

If the item was marked as a gift at purchase:

  • You will receive a gift credit equal to the return value.
  • We will send a gift voucher once the return is processed.

If the item was not marked as a gift, any refund will be issued to the original purchaser.

How to start your return

  • Contact us: Email support@hepalya.com to confirm your return eligibility.
  • Follow the instructions: We will provide simple return instructions.

Note:

  • Return shipping costs are the customer’s responsibility.
  • For returns valued over $90, we recommend using a tracked or insured shipping service to ensure safe delivery.

Need help? For questions about returns, refunds, or warranties, contact support@hepalya.com. We’re here to help!